This policy explains how CARE Pharma Life Science ("we", "us") handles personal information collected through saffronreal.com (the "Site"), and how the Site uses cookies. The Site presents our ingredient brand SaffronREAL™ and is intended for business audiences — brand owners, formulators and distributors — as well as consumers seeking information about saffron extract.
1. Information we collect
Information you give us
When you submit the contact form ("Request the technical dossier") we collect the information you enter: your name, work email address, company name and the role you select. If you contact us by email, we also receive whatever information you include in your message.
Information collected automatically
Our hosting provider records standard server logs — IP address, browser type, pages visited, date and time of access — for security and troubleshooting. If you consent to analytics cookies (Section 4), we also collect anonymised usage statistics.
We do not knowingly collect information from children under 16, and the Site is not directed at them.
2. How we use your information
- To respond to your enquiry and send the materials you requested, such as specifications, the technical dossier or the ingredient logo kit.
- To follow up on business enquiries about licensing or supplying SaffronREAL™.
- To operate, secure and improve the Site.
- To comply with legal obligations.
We do not sell personal information, and we do not use contact-form data for marketing lists unless you explicitly ask to receive updates.
3. Legal bases
Where the EU/UK GDPR, Thailand's PDPA or similar laws apply, we process your information on the following bases: performance of steps you request before entering a contract (responding to your enquiry), our legitimate interest in operating and securing the Site, your consent (for analytics cookies and any marketing updates), and compliance with legal obligations.
4. Cookies
Cookies are small text files stored in your browser. The Site uses them as follows:
| Type | Purpose | Examples | Duration |
|---|---|---|---|
| Strictly necessary | Remembering your cookie choice and basic site functionality. These do not require consent. | cookie-consent preference | Up to 12 months |
| Analytics (optional) | Understanding how visitors use the Site — pages viewed, time on page — so we can improve it. Set only if you click "Accept" on the cookie banner. | Google Analytics 4 (_ga, _ga_*) | Up to 24 months |
We do not use advertising or cross-site tracking cookies. You can withdraw consent at any time by clearing cookies for this site in your browser; the banner will appear again on your next visit. You can also block cookies entirely in your browser settings — the Site works without them.
5. Sharing your information
We share personal information only with service providers who process it on our behalf — website hosting, email delivery and, with your consent, analytics — under agreements that limit how they may use it. We may also disclose information if required by law. We do not sell or rent personal information to anyone.
6. International transfers
We are a US-based company, so information submitted through the Site is processed in the United States and may be processed in other countries where our service providers operate. Where required, we use appropriate safeguards for such transfers.
7. Retention
Contact-form enquiries are kept for as long as needed to handle your enquiry and any resulting business relationship, and no longer than 24 months after our last contact unless a business relationship is ongoing. Server logs are kept for up to 12 months.
8. Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict its processing, and to withdraw consent. Residents of the EU/UK, Thailand, California and other jurisdictions with privacy laws can exercise these rights by emailing us at the address below. We will respond within the time required by the applicable law. You also have the right to complain to your local data-protection authority.
9. Third-party links
The Site links to external resources such as PubMed and scientific journals. Those sites have their own privacy policies, and we are not responsible for their practices.
10. Changes to this policy
We may update this policy from time to time. The "Last updated" date above shows the current version; material changes will be highlighted on this page.
11. Contact us
CARE Pharma Life Science
United States
Email: [email protected]